At ESAB, customer satisfaction is our number one priority. Your ESAB product is backed by one of the most comprehensive warranty programs in the industry. You can feel confident that with the purchase of an ESAB product you have selected the best quality, supported by the best customer service available.
What's covered by the ESAB 100% Satisfaction Guarantee?
It covers every piece of ESAB welding equipment, every filler metal, every gas apparatus, and every plasma machine – every product that ESAB sells in the U.S., Canada and Mexico, excluding the following: mechanized cutting machines; scarfing machines; automation equipment; spare parts; consumables; special orders; re-manufactured items; minimum run products; and freight damage.
100% satisfaction is always just a toll-free call away.
What happens if your ESAB product doesn't perform to your expectations? What if you're unsure about how to get the most from your product or how an ESAB product should work? Put the ESAB 100% Satisfaction Guarantee to work by calling our Customer Satisfaction Team at 1-800-ESAB-123, Press 8. Your representative will find the best solution for your question or problem, guaranteed, and make sure that you are 100% satisfied with the result. Count on ESAB to do whatever it takes to make it right for you – from helping you understand a process to helping you with a return, replacement or refund!
It's one more reason to choose ESAB.
ESAB already offers you the competitive prices you expect; the durable, high quality equipment you need; and the tech support you rely on. The new ESAB 100% Satisfaction Guarantee gives you extra purchase protection not available from other manufacturers – and provides one more smart reason to buy ESAB products.
The added purchase protection and peace of mind you deserve.
Although the ESAB product you purchase comes with one of the most comprehensive warranty programs in the industry, the 100% Satisfaction Guarantee goes further by providing you with an extra measure of purchase protection. In the rare instance of a product defect, the product warranty will cover any repair or replacement necessary. Now, you'll also have the ESAB Customer Satisfaction Team standing by to help with any other issues or problems that might arise. Our new 100% Satisfaction Guarantee is an extra benefit you receive, in addition to the product warranty.
How to take advantage of the 100% Satisfaction Guarantee.
- Purchase any ESAB welding equipment, filler metal, gas apparatus or hand plasma machine from your favorite authorized ESAB distributor.
- Fill out and return the warranty card that comes with your ESAB equipment. You can also register your equipment and/or filler metals at www.esabna.com – just click on the 100% Satisfaction Guarantee button on our home page, fill out the warranty registration form to register both the warranty and the 100% Satisfaction Guarantee, and press "Submit." This will automatically register and qualify your product for the 100% Satisfaction Guarantee. Mail the warranty card to:
ESAB Welding & Cutting Products
ATTENTION: Customer Satisfaction Team
411 S. Ebenezer Road
Florence, SC 29501-0545
So that we can easily identify you and what you purchased, be sure to include the product name and model on equipment purchases and material type and lot number on filler metals; your name and address; and the distributor name and location where you purchased each product.
- Relax and enjoy using your new ESAB products. We'd love to hear about how much you like these products too! Call the ESAB Customer Satisfaction Team at 1-800-ESAB-123, Press 8, Monday–Friday, 8:00 a.m. to 5:00 p.m. (Eastern standard time). We welcome any and all feedback you might have about our products!
If you experience a problem with your new ESAB product or find you’re not getting the results you expected, contact our Customer Satisfaction Team at 1-800-ESAB-123, Press 8, Monday–Friday, 8:00 a.m. to 5:00 p.m. (Eastern standard time), or email us at firstname.lastname@example.org. We’re ready to help you work out whatever solution best meets your needs. After business hours, leave a voice mail message or email us and we’ll get back to you the next business day.
It's a great way to begin another century of innovation.
For 100 years, we've been dedicated to providing solutions to our customers' welding and cutting needs, from first-time users to experienced professionals. Thanks to the support of customers like you, we're celebrating 100 years of success and innovation – and we look forward to another 100 years of providing welding and cutting solutions.